Frequently Asked Questions

What information is required to place an order?

• The recipient’s name
• Physical address (carriers will not deliver to a P.O. Box)
• The correct zip code
• If the gift is being delivered to a business address, include the company’s name.
• Day time phone number

The day phone number is very important.  This is the number that the shipper will call if they have any question concerning delivery. Helpful hint: If you do not know the recipient’s phone number, enter a number where you can be reached.

How do I know you received my order?

You will receive an e-mail confirmation within minutes of placing your order.  The confirmation will list the following information:

• Recipient’s name
• Item selected
• Total cost
• Arrival date
• Order number

Included with the e-mail confirmation will be a link to our automated tracking system.  You can track shipments from pickup to delivery.Helpful hint: Tracking numbers are posted the day after we ship.  Wait (24) hours before tracking.  If you should notice a shipping discrepancy, notify us immediately at: info@utgab.com

I want to send more than (1) gift to the same address, is there a discount on freight?

No, orders must be entered individually; each gift item is packaged and shipped separately.